At Lashes & Glamour, we want every client to be completely happy with their purchase. Please read our returns and refunds policy carefully before placing an order.

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14-Day Return Policy

If you are not satisfied with your product purchase, you have 14 days from the date of delivery to request a return.

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To be eligible for a return:

• The item must be unused, in its original condition, with all packaging intact.

• Security seals (if provided) must not be broken or removed.

• Returns must be sent via a tracked and insured service.

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Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

• Opened lash or brow products

• Tools and accessories that have been used

• Items clearly marked as Final Sale or Non-Returnable at checkout

Refunds

Once we receive and inspect your return, you will be notified of the outcome.

• Approved refunds will be processed back to your original payment method within 7–10 working days.

• Original shipping fees are non-refundable.

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Exchanges

Due to the nature of our products, we do not offer direct exchanges. If you wish to try a different item, you will need to place a new order.

 

Return Shipping

Customers are responsible for covering return postage costs. We strongly recommend using a tracked and insured service, as we cannot be held liable for lost or damaged parcels in transit.

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Faulty or Incorrect Items

If you receive an item that is damaged, faulty, or not as described, please contact us within 48 hours of delivery at lashes.and.glamour2022@gmail.com. In this case, we will arrange a refund or replacement and cover the cost of return shipping.